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  1. Storytellers Vault
  2. Product Problems

Product Problems

Download Link Not Working

  • I am using Internet Explorer and cannot download -- what can I do?
  • Opera Browser for Downloading
  • File Not Available message instead of download link
  • I am getting a warning from the web browser when trying to download.
  • What do I do if my file downloads at 0kb?
  • What happens if my download is interrupted?
See all 7 articles

Downloaded product will not open

  • ZIP files
  • PDF does not display properly
  • PDF will not open or gives Adobe Error

Printed Products

  • Why hasn't my book shipped yet?
  • What is the difference between Premium Color and Standard Color?
  • Shipping Address Incorrect
  • Why are some products available in print and others are only available as downloads?
  • Printed products shipped but not delivered?
  • What is the difference between printed books that come from original electronic format vs. scanned image books?
See all 9 articles

How to access my purchases

  • How to access my orders

Individual Format FAQs

  • FAQs for different file types

Unable to Print PDF

  • Unable to print PDF file
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