Product Problems
Download Link Not Working
- I am using Internet Explorer and cannot download -- what can I do?
- Opera Browser for Downloading
- File Not Available message instead of download link
- I am getting a warning from the web browser when trying to download.
- What do I do if my file downloads at 0kb?
- What happens if my download is interrupted?
Downloaded product will not open
Printed Products
- Why hasn't my book shipped yet?
- What is the difference between Premium Color and Standard Color?
- Shipping Address Incorrect
- Why are some products available in print and others are only available as downloads?
- Printed products shipped but not delivered?
- What is the difference between printed books that come from original electronic format vs. scanned image books?